Sprinklr Off Campus Hiring Fresher For Technical Support Engineer | Gurgaon

Sprinklr Off Campus Drive : Sprinklr Off Campus hiring fresher for the Technical Support Engineer Role for Bachelor’s / Master’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Sprinklr :

Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description :

Sprinklr Off Campus Hiring Fresher For Technical Support Engineer in Gurgaon.

Job Title : Technical Support Engineer
Job Type : Full Time
Location : Gurgaon
Experience : Fresher – 5 Years

Role and Responsibility :

• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc. 
• Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment. 
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. 
• Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc. 

Education and Skills :

• 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on 
• Excellent written and verbal communication skills 
• Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills 
• Ability to work independently and as a member of a team 

How To Apply Sprinklr Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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